EMERGENCIES

The provision of our out of hours emergency service, which operates overnight and at the weekend, takes a considerable amount of commitment and organisation to maintain, and gives our clients the peace of mind that we are always there for you in an emergency.

We will be working with our colleague at both the Carisbrooke Vets and Wight Vets to provide out of hours emergency cover for clients of all three practices. This collaboration is a way to significantly improve long term sustainability for all our clinical teams, who provide 24 hour emergency cover, 365 days a year for your pets.

If you believe your pet is in need of emergency care during out of hours, please call:

01983 653769
Press option 1

Please note:

For all out of hours emergency visits and telephone assistance, our out of hours charges apply.

Below is a red flag list, and you should call us immediately if your pet has experienced or is experiencing any of the following:

Frequently Asked Questions

Where do I have to take my pet?

If you have been advised by the duty vet that your pet needs to be seen, you may be asked to bring them to either one of the three vet practices, which are listed below:

  • The People’s Vet - The Old Granary, Sandy Lane, Newport, Isle of Wight, PO30 3EA

  • Carisbrooke Vets - 107 Carisbrooke Road, Newport, Isle of Wight, PO30 1HP

  • Wight Vets - 15 Chapel Street, Newport, Isle of Wight, PO30 1PY

Who and when do I pay?

Payment should be made at the time directly to the practice at which your pet is seen. All the other practices have out of hours fees which are comparable to our own.

What happens if they have to be admitted?

Any patients who have been hospitalised at another practice for further treatment will be transferred back to our clinic the next day if appropriate.  If they are ready to go home by the following morning, they should be collected from the practice where they were hospitalised.

Patients continue to be registered with their respective practices for all routine care and appointments.  Your pet’s clinical notes will be shared with the practice you see, should you have an emergency, and clinical notes will be returned to usual practice the following day so that continuity of care is maintained.

Rest assured that we, as an independent practice, will still be able to provide you with the same level of routine care that you have come to expect from us - you may just be seen by another trusted colleague should you have an emergency overnight or at the weekend.  It does not mean that you are being permanently transferred to any other practice.